Refund policy

At 1MD Nutrition, we aim to provide a clear and reliable shopping experience. This policy explains how returns and refunds are handled for purchases made through our online store.

1. Return Eligibility

Customers may contact us within 30 days of delivery to request a return, subject to the eligibility requirements below and applicable consumer protection laws.

For standard returns, products should be unused, unopened, and in their original packaging. Due to the nature of nutritional supplements, certain opened or used products may not qualify for a standard return, except where required by law or approved by our customer support team.

Products that arrive damaged, defective, or incorrect will be reviewed separately.

Proof of purchase, such as an order confirmation or order number, may be required.

2. How to Request a Return

To start a return request, email us at fziuxgxfu@gmail.com and include:

  • Your order number

  • The product you wish to return

  • The reason for your request

  • Photos of the item and packaging, if applicable

Please wait for our return instructions before sending any item back. We will provide the appropriate return instructions after reviewing your request.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery. Include your order number and clear photos showing the issue.

We will review your request and, where appropriate, offer a replacement, refund, or another suitable resolution in accordance with applicable law.

4. Refund Processing

Once an approved return has been received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days after processing for the refund to appear. Your bank or payment provider may require additional time.

Original shipping fees and return shipping costs may be non-refundable for change-of-mind returns, except where otherwise stated or required by law.

5. Exchanges

If you receive a damaged, defective, or incorrect item, contact us before returning it. We will explain the available replacement or refund options.

For other exchanges, you may need to return the eligible product and place a new order.

6. Order Cancellations

If you need to cancel or change an order, contact us as soon as possible at fziuxgxfu@gmail.com.

We will make reasonable efforts to assist before fulfillment begins. Once an order has shipped, cancellation may no longer be possible.

7. Contact Us

For return and refund inquiries, contact:

1MD Nutrition
Email: fziuxgxfu@gmail.com

We review all requests in accordance with this policy and applicable consumer protection laws.